Cultural Influences and Decision Making in a Crisis

Like values, a culture’s social norms provide a foundation for understanding the underlying assumptions that guide people’s behaviors, feelings, and interpretations of events. Crises and unforeseen incidents serve as perfect case studies that showcase how decisions are made. They also provide opportunity to practice decision making. Resiliency professionals can help with guiding the team to find the appropriate decision owner, mapping key stakeholders in the business and following a structured process to assist leaders in moving through the decision-making process.

In this session, Anya Fleischer (Chime) will cover tangible ways to create pathways and empower teams to work together to define the decision, identify influencers and help avoid knee-jerk reactions that may lead to poor outcomes.

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