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BIA Repository: Department Profile Questions

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Shane Mathew
Posts: 14
Topic starter
(@shanemstoneriskconsulting-com)
Eminent Member
Joined: 1 year ago

Overview: The Department Profile is the first step in the Business Impact Analysis (BIA) and is crucial for understanding the group(s) being analyzed. This initial step helps the BIA facilitator gauge the level of effort required to develop a comprehensive Business Continuity Strategy. The information requested here focuses on basic details about the department.


Contributions:

Please share your methodology or sample questions you use when gathering a Department Profile. You can include text and/or attach relevant screenshots for clarity.

Key Areas to Address:

  • Methodology: Describe your approach to collecting and documenting department profiles.
  • Sample Questions: Share examples of the questions you ask to gather necessary information.
  • Best Practices: Highlight any tips or best practices that have worked well for you.

Example Contribution: Methodology: I conduct initial interviews with department heads to gather information. This includes a structured questionnaire followed by a review of existing documentation.

Sample Questions:
- What is the official name of your department?
- What are the key functions and responsibilities of your department?
- How many employees work in your department?
- Can you describe the departmental structure?
- Who are the key contacts and their roles?

Best Practices:
- Schedule interviews ahead of time and provide the questions in advance.
- Use a mix of open-ended and specific questions to get detailed responses.
- Follow up with an email summary to ensure accuracy and completeness.

Please remember to tag your response with an appropriate tags (See Key Areas to Address) so others can easily search and find your contribution.  

3 Replies
Kevin Low
Posts: 6
(@klowpurestorage-com)
Active Member
Joined: 11 months ago

The questions above indicated are in line with what we also ask.

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Posts: 3
(@renukadarbha)
New Member
Joined: 6 years ago

When I first joined my current company, I was starting from ground zero and created a form to capture information about a particular department/business function.  Here's how I approached it initially:

  • Methodology:
    • I created a form using Smartsheets.  Information I asked for included:  Department name/business function, areas of responsibility, Org Leader (VP and above), and associated cost center. 
  • Sample Questions
    • What services do you provide?
    • Who owns or manages the services?
    • Where is the team located?
    • How many people support the services you provide?
  • Best Practices
    • Scheduled deeper dive conversations based on the information they provided.
    • Include both the primary and alternate department lead or service owner.
    • Review existing documentation, knowledge base articles or internal wiki's before meeting with the department leads.   
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Shane Mathew
Posts: 14
Topic starter
(@shanemstoneriskconsulting-com)
Eminent Member
Joined: 1 year ago

Here is an example of a Department Profile Question Sheet I use.

 

1720712063-Department-Profile-Example.jpg
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